Refund Policy

1. Introduction

At Eternal Vows, we strive to ensure that you are completely satisfied with your purchase. This Refund Policy outlines our guidelines for returns, refunds, and cancellations for the various products and services we offer through our website at nuptialthrive.beauty (the "Website").

By making a purchase through our Website, you agree to be bound by this Refund Policy. Please read it carefully before making any purchases.

2. Digital Products

2.1 E-Books, Guides, and Templates

Due to the nature of digital products, all sales of e-books, guides, templates, and other downloadable content are final and non-refundable once the digital product has been delivered to you.

However, if you experience technical difficulties accessing or downloading your purchased digital product, please contact our customer support team at [email protected] within 7 days of your purchase, and we will assist you in resolving the issue or provide a replacement.

2.2 Exception for Defective Products

If you believe that a digital product you purchased is defective or not as described, please contact us at [email protected] within 7 days of your purchase. Please include details about the issue and your order information. We will review your request and, at our discretion, may offer:

• A replacement of the digital product
• A store credit equal to the purchase amount
• A full refund

3. Subscription Services

3.1 Premium Content Subscriptions

For our subscription-based services that provide access to premium content, we offer a 14-day money-back guarantee from the date of initial subscription purchase. If you are not satisfied with your subscription for any reason within this period, you may request a full refund by contacting us at [email protected].

After the initial 14-day period, subscription fees are non-refundable for the current billing cycle. However, you may cancel your subscription at any time to prevent future billing cycles.

3.2 Subscription Cancellation

You may cancel your subscription at any time by:

• Logging into your account on our Website and navigating to the subscription management section
• Emailing our customer support team at [email protected] with your cancellation request

When you cancel your subscription:

• You will continue to have access to the subscription services until the end of your current billing cycle
• You will not be charged for any future billing cycles
• No refund will be provided for the current billing cycle unless you are within the initial 14-day money-back guarantee period

4. Online Courses and Workshops

4.1 Self-Paced Courses

For self-paced online courses, we offer a 30-day money-back guarantee from the date of purchase. If you are not satisfied with the course, you may request a full refund within this period by contacting us at [email protected], provided that:

• You have completed less than 30% of the course content
• You provide specific feedback about why the course did not meet your expectations

After the 30-day period, or if you have completed more than 30% of the course content, no refunds will be provided.

4.2 Live Workshops and Webinars

For live workshops and webinars:

• Cancellations made more than 7 days before the scheduled event date will receive a full refund
• Cancellations made between 3-7 days before the scheduled event date will receive a 50% refund
• Cancellations made less than 3 days before the scheduled event date are non-refundable

If you are unable to attend a live event you've purchased, you may:

• Transfer your registration to another person by notifying us at [email protected] at least 24 hours before the event
• Request access to the recording of the event, if available, instead of a refund

4.3 Rescheduled or Canceled Events

If we need to reschedule or cancel a live workshop or webinar, you will be offered the following options:

• Attend the event on the rescheduled date
• Receive a full refund
• Transfer to a different event of equal value
• Receive a store credit for the full amount paid

5. Wedding Planning Services

5.1 Consultation Services

For one-on-one wedding planning consultation services:

• Cancellations made more than 48 hours before the scheduled consultation will receive a full refund
• Cancellations made less than 48 hours before the scheduled consultation will be charged a 25% cancellation fee
• No-shows for scheduled consultations will not be refunded

If you need to reschedule a consultation, please contact us at least 24 hours in advance at [email protected]. We will do our best to accommodate your schedule.

5.2 Wedding Planning Packages

For comprehensive wedding planning packages:

• The initial deposit (typically 25-50% of the total package price) is non-refundable
• Cancellations made more than 90 days before the wedding date will receive a refund for any payments made beyond the initial deposit
• Cancellations made 30-90 days before the wedding date will receive a 50% refund for any payments made beyond the initial deposit
• Cancellations made less than 30 days before the wedding date are non-refundable

All wedding planning packages are subject to the terms specified in the signed service agreement, which may contain additional details regarding cancellations and refunds.

6. Physical Products

6.1 Return Policy

For physical products purchased through our Website (such as wedding planning binders, merchandise, etc.):

• You may return items within 30 days of delivery for a full refund of the purchase price, excluding shipping costs
• Items must be unused, in their original packaging, and in the same condition that you received them
• Personalized or custom-made items cannot be returned unless they are defective

6.2 Return Process

To initiate a return:

1. Contact us at [email protected] to request a return authorization
2. Include your order number and the reason for the return
3. Once approved, we will provide you with return shipping instructions
4. Ship the item back to us following the provided instructions
5. Upon receipt and inspection of the returned item, we will process your refund

Please note that you are responsible for return shipping costs unless the item is defective or we made an error in your order.

6.3 Refund Processing

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days, depending on your payment provider's policies.

6.4 Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [email protected] within 7 days of receipt with photos of the damage. We will arrange for a replacement or full refund, including shipping costs.

7. Affiliate Purchases

Some products or services available through links on our Website are provided by third-party vendors. Purchases made through these affiliate links are subject to the refund policies of those third-party vendors, not Eternal Vows.

If you have issues with a purchase made through an affiliate link, please:

1. First contact the third-party vendor directly according to their customer service procedures
2. If you are unable to resolve the issue with the vendor, contact us at [email protected], and we will try to assist you

8. Payment Processing

8.1 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card payments will be refunded to the same card
• PayPal payments will be refunded to your PayPal account
• Other payment methods will be refunded according to their standard procedures

8.2 Processing Times

While we process refunds promptly on our end (typically within 3-5 business days), please note that it may take additional time for the refund to appear in your account depending on your payment provider's policies:

• Credit/debit card refunds typically take 5-10 business days to appear on your statement
• PayPal refunds are usually processed within 1-3 business days
• Bank transfers may take 5-7 business days

9. Exceptions and Special Circumstances

We understand that special circumstances may arise. If you need to request a refund outside of the terms specified in this policy due to extenuating circumstances, please contact us at [email protected]. We will review each case individually and make decisions at our discretion.

Extenuating circumstances may include:

• Medical emergencies (documentation may be required)
• Natural disasters
• Bereavement
• Technical issues on our end that prevent you from accessing your purchase

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of the Website and purchases made after the posting of changes constitute your acceptance of such changes.

11. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

• Email: [email protected]
• Phone: +448788604889
• Mail: Studio 29t Turner Viaduct South Millie RG40 4RX, United Kingdom

We aim to respond to all inquiries within 2 business days.